Terms and Conditions of Service

Terms and Conditions of Service

Last Updated: October 6, 2025

1. Business Identity and Transparency

Bella By EC is a registered trade name (DBA - Doing Business As) in the State of Colorado, USA (Entity ID: 20258102109). We operate globally under the principal entity TNR Group Pty Ltd (ABN 96 652 948 573, ACN 652 948 573, GST Registered) based in Australia. Our fulfillment network and customer support teams operate internationally to ensure efficient global service. We are committed to full transparency regarding our business identity, policies, and product sourcing.

2. Introduction and Acceptance of Terms

Welcome to Bella By EC ("the Company," "We," "Us," or "Our"). By accessing or using our website, purchasing products, or engaging with our services, you ("User," "Client," or "You") agree to be bound by these Terms and Conditions ("Terms" or "TOS"), our Privacy Policy, and all applicable laws. If you do not agree with any part of these Terms, you must not use our Site.

3. Products, Materials, and Intellectual Property

3.1 Product Nature and Materials: We specialize in modern, fashionable accessories. All materials are clearly described on product pages (e.g., Polyurethane (PU) Leather, Vegan Leather, synthetic fabrics). By purchasing, you acknowledge the product materials are as designated and are not genuine animal leather unless explicitly stated otherwise in the product description.

3.2 Product Appearance: We strive for accurate product representation through photography and descriptions. However, colors, textures, and dimensions may vary slightly due to screen calibration or photography lighting. We reserve the right to alter or discontinue products at any time without notice.

3.3 Intellectual Property: All content on this Site, including logos, images, text, design, and product names (such as "Bella By EC"), is the exclusive property of TNR Group Pty Ltd or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the service or content without express written permission from us.

4. Ordering, Fulfillment, and Global Logistics

4.1 Order Acceptance: Your placement of an order does not constitute our acceptance of that order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, material errors in the description or price, or suspicion of fraudulent activity.

4.2 Fulfillment and Logistics: To ensure efficient service globally, Bella By EC utilizes centralized international fulfillment partners and logistics centers to process and dispatch orders. This network includes our 3PL partner facility in China.

4.3 Fulfillment and Shipping Origin: Orders are processed and shipped from our international logistics partners to ensure timely delivery. The origin of fulfillment may vary depending on stock location and destination. We guarantee timely dispatch and tracking for all orders. Risk of loss and title for items purchased pass to you upon our delivery to the international fulfillment carrier.

4.4 Delivery Time and Shipping Policy: Detailed delivery timeframes, estimated transit times, and our complete shipping terms are set out in our separate Shipping Policy.

4.5 Customs and Import Duties: International orders may be subject to import taxes, customs duties, or fees levied by the destination country. These charges are determined by your local customs authority and are the buyer’s responsibility. Bella By EC covers shipping costs but cannot control or predict these additional charges.

5. Pricing and Payments

5.1 Pricing: Product pricing is displayed based on the selected store view's currency (AUD, USD, EUR, GBP, etc.). Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5.2 Payment Gateway and Methods: Payments may be processed under the name of TNR Group Pty Ltd or Bella By EC. We use third-party secure payment gateways for all transactions. Details regarding accepted payment methods and secure checkout information are available on our Payment Methods Page.

5.3 Buy Now Pay Later (BNPL) and PayPal Transactions: We offer payment options through trusted third-party providers such as PayPal, Afterpay, and ZipPay. These services allow customers to pay securely under their respective terms. By selecting one of these payment methods, you agree to their individual policies and potential late fee structures. Purchases made via PayPal are protected under PayPal’s Buyer Protection policy. Bella By EC remains responsible for all product deliveries, returns, and warranty obligations.

6. Returns and Refunds

6.1 General Policy: Returns and refunds are governed by our Returns and Refund Policy, which is incorporated into these Terms by reference. Please review this policy before purchase.

6.2 Change of Mind: We do not offer refunds or exchanges for change of mind. All sales are final unless the product is faulty or incorrect as described by law.

6.3 Faulty or Damaged Goods: If a product is faulty or damaged upon arrival, you must notify us within seven (7) days of receipt and provide clear photographic evidence. Remedies for valid claims will be provided in accordance with Australian Consumer Law.

7. Limitation of Liability and Indemnity

7.1 Australian Consumer Law (ACL): Nothing in these Terms limits any rights you may have under the Australian Consumer Law, including guarantees related to major failure.

7.2 Limitation of Liability: To the maximum extent permitted by law in both Australia and the United States, Bella By EC and TNR Group Pty Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Site or any products purchased. Our total liability is limited to the amount paid by you for the product in question.

7.3 Indemnity: You agree to indemnify, defend, and hold harmless Bella By EC and TNR Group Pty Ltd against all claims, losses, costs, and expenses arising from your misuse of the products or breach of these Terms.

8. Governing Law and Jurisdiction

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States of America.

8.2 Jurisdiction: You irrevocably submit to the exclusive jurisdiction of the courts of Colorado, USA for any dispute arising under these Terms.

9. Third-Party Links and Social Media

Our website may contain links to third-party sites (e.g., Instagram, TikTok, or suppliers). We are not responsible for the content or practices of those websites. All official Bella By EC social media pages are linked directly from our site footer.