Refund Policy of Bella by EC

Returns & Refunds Policy

Applicable to all purchases made via Bella By EC

1. General

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law (ACL). Any benefits set out in this Policy apply in addition to your rights under the ACL. Please review this Policy to understand your rights and our commitments to your satisfaction.

2. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

1. A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
2. Have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

3. Cancellations and Change of Mind

To maintain our strict quality control and fulfillment speeds, we do not offer refunds or exchanges for a change of mind or if you find the same product cheaper elsewhere. All sales are final unless the product is faulty or fails to meet Consumer Guarantees.

4. Products Damaged During Delivery

In the rare event that your product is damaged in transit:

1. Contact us within seven (7) days of receiving the item.
2. Retain the damaged product in the exact condition it was received, including all premium packaging, tags, and accessories.

Upon review, we will arrange for a prompt replacement or refund. We will coordinate directly with our logistics partners regarding the damage.

5. Return Shipping Costs

If a product fails to meet Consumer Guarantees, we will bear the reasonable cost of return shipping. We will provide a pre-paid return label or reimburse your shipping costs once the fault is verified.

If an item is returned for inspection and is found not to be faulty or eligible under the ACL (e.g., damage caused by misuse), you will be responsible for the return shipping and inspection fees.

6. How to Initiate a Return

Approved refunds are processed within three (3) business days of receiving the returned item. Funds will automatically be applied to your original method of payment.