Refund Policy of Bella by EC

Returns & Refunds Policy

Applicable to all purchases made via Bella By EC

1. Policy Overview

At Bella By EC, we want you to feel confident in your accessory selection. We operate a fair, transparent return and refund framework in strict compliance with the Australian Consumer Law (ACL). Please review the criteria below to understand return windows, eligible conditions, and inspection procedures.

2. Australian Consumer Law Guarantees

Our goods come with statutory guarantees that cannot be excluded under the Australian Consumer Law. In the event of a genuine product fault or major defect, you are legally entitled to:

• A full refund or replacement product for a major failure; and
• Compensation for any other reasonably foreseeable loss or damage.
• A repair or replacement if the product fails to be of acceptable quality and the failure does not amount to a major failure.

3. 14-Day Return Window & Strict Condition Standards

To provide peace of mind while protecting our curated stock integrity, we accept voluntary returns within 14 calendar days from the recorded date of carrier delivery, subject to strict quality control standards:

4. Damaged or Faulty Items Upon Arrival

In the unlikely event that your parcel sustains damage during transit or you identify a manufacturing defect upon unboxing:

1. Contact our support team within seven (7) days of carrier delivery at info@bellabyec.com.
2. Retain all outer carrier packaging, dust covers, and tags exactly as received.
3. Attach clear photos showing the defect along with your order number.

Upon verification, we will issue a prepaid return label and dispatch an immediate replacement or process a full refund.

5. Return Shipping Costs & Fees

• Faulty / Damaged Items: If an item is verified faulty under the Australian Consumer Law, Bella By EC bears all return shipping expenses via prepaid label or carrier reimbursement.
• Change of Mind / Voluntary Returns: The customer is responsible for purchasing a tracked domestic return postage label. We strongly recommend retaining tracking proof, as we cannot be liable for return parcels lost in carrier transit prior to arrival at our depot.
• Restocking Fees: We do not charge any restocking or handling fees ($0.00 Restocking Fee).

6. How to Initiate a Return

To ensure swift identification and refund processing, please follow these simple steps:

1. Request Authorization: Email info@bellabyec.com with your Order ID and reason for return. Our team will issue a Return Merchandise Authorization (RMA) reference number within 24 hours.
2. Secure Packaging: Carefully pack the unused bag in its original protective dust bag and sturdy outer box to prevent crushing in transit.
3. Post Your Return: Ship the parcel using your chosen tracked carrier to our Australian returns facility listed below.

Refund Timeline: Once received, our inspection team verifies condition standards within two (2) business days. Approved refunds are processed within three (3) business days directly back to your original payment method (PayPal, Credit Card, Afterpay, or ZipPay).

7. Australian Return Facility Address

All returns must be shipped to our designated Australian handling facility:

Note: Please ensure your RMA reference or Order Number is clearly written on the parcel documentation so our team can immediately credit your account.